Support
ZORYX interactive (Google Play: org.zoryx · App Store: ZORYX) by ZORYX Team s.r.o. · Podpora · Поддержка
Contact us
Write to yauhen.zorych@zoryx.app — in English, Czech, Russian or Ukrainian. We answer within two business days; questions about the app, your account or your data all go to the same address.
Yauhen Zorych
Managing director (jednatel), ZORYX Team s.r.o.
Prague, Czech Republic
Common questions
- I cannot sign in. The app signs in with Google or Apple only; there is no password. Make sure the device has a working internet connection and try again. If the error persists, send us a screenshot of the message.
- Booking or cancelling an appointment. Appointments made through ZORYX are listed under Bookings and can be cancelled there. If a clinic booked you by phone, cancel with the clinic directly — its number is on the clinic page.
- The assistant gave a wrong answer. The assistant quotes what a clinic publishes on its own site and names the page. If something is out of date, tell us which clinic — we will re-read its site.
- Deleting my account and data. See Delete your account below.
- I run a clinic and want to manage my page. Use For clinicson the home page or write to us — we will connect you to your clinic's profile.
Delete your ZORYX interactive account and data
You can delete your account in the ZORYX interactive app (ZORYX Team s.r.o.) at any time, in one of three ways:
- In the app: Profile → scroll to the bottom → Delete account → confirm. The account is deleted immediately.
- On the web: sign in at zoryx.app/account with the same Google or Apple account and choose Delete permanently.
- By e-mail: write to yauhen.zorych@zoryx.app from the address of your account, subject “Delete my ZORYX account”. We delete it within 30 days and confirm by e-mail.
Deleted: your profile (name, e-mail, phone, photo, settings), your Google/Apple sign-in with ZORYX, chats with clinics and with the ZORYX assistant including attached files, your medical questionnaire and its documents, your reviews and hearts.
Kept: past appointments stay in the clinic’s records only anonymised — without your name, contact details or the reason for the visit — because the clinic must keep a record that the visit took place. Backups are overwritten within 30 days.
Česky: Profil → Smazat účet, zoryx.app/account nebo e-mail na yauhen.zorych@zoryx.app. · По-русски: Профиль → Удалить аккаунт, zoryx.app/account или письмо на yauhen.zorych@zoryx.app. · Українською: Профіль → Видалити акаунт, zoryx.app/account або лист на yauhen.zorych@zoryx.app.
Documents
Emergency
ZORYX is a directory, not a medical service. In a medical emergency call 155 (ambulance) or 112.